Terms and conditions

1. Contracting Conditions and Legal Framework

These General Contracting Conditions (hereinafter General Conditions) shall regulate the commercial relationship arising between SUBIBOR SL, (hereinafter PROTUR HOTELS), whose fiscal details appear at the end of the text, and the user or client through the contracting carried out via the forms that Protur Hotels makes available on its website https://protur-hotels.com.

Booking through Protur Hotels' websites implies the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user's navigation through the pages owned by Protur Hotels. These conditions shall apply without prejudice to the application of the legal regulations on the matter that are applicable for each case.

These General Conditions are subject to the provisions of Law 7/1998, of 13 April, on General Contracting Conditions, Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 3/2014, of 27 March, modifying the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights, Law 7/1996, of 15 January on Retail Trade Regulation, Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and Law 18/2012 of 19 July, on Tourism of the Balearic Islands and any other applicable legal provisions.

Protur Hotels reserves the right to make such modifications as it deems appropriate, without prior notice, to the General Conditions. Said modifications may be made, through its websites, by any legally admissible form and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, Protur Hotels reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form.

2. Prior Information and Booking Process

Protur Hotels informs that the booking procedure through its web pages is detailed in the section named Bookings.

Likewise, Protur Hotels informs that the user can access the conditions of use by clicking on the Legal Notice section.

Once the booking is made, the user will see the confirmation of their booking on screen, being able to print this as proof of the booking made.

The booking confirmation and the booking receipt (printout made by the user) shall not be valid as an invoice.

By booking with Protur Hotels through its website, the user or client expressly declares to know, understand and accept said conditions of use and general booking conditions. Similarly, the user declares to be of legal age and have the necessary legal capacity to access Protur Hotels' websites and contract through them. The user is responsible for treating the identity and password obtained in the registration as a client confidentially and responsibly, not being able to transfer them to another.

3. Booking Operation, Prices and Discounts

Booking offer and price reference.

Offers will be valid solely during the period fixed and the conditions set out by Protur Hotels in the advertisement, or failing that, during the time they are accessible to clients for effective contracting. Protur Hotels reserves the right to check compliance with the conditions to be able to apply the offer.

Indication of prices.

Each possible booking offered will indicate its price in euros and whether it includes VAT or any other tax that, where applicable, is applicable. The prices indicated on screen will be those valid at any given time barring typographical error. When the price is different for the reason stated above, Protur Hotels will communicate this to the client, via e-mail, before proceeding to charge the booking.

As a general rule, the booking price includes exclusively: accommodation, half board accommodation, all-inclusive accommodation or bed and breakfast. The availability and price of requests for special services such as: need for a cot, extra bed, etc. that could not be included in the online booking calculation, will remain pending confirmation by the hotel, confirmation which will be made in writing to the client.

Age Discounts

Must be accredited via ID card, passport or family book. Discounts always applied with two adults in the room.

The total and final calculation of the booking includes VAT or IGIC, unless not expressly included. Any other rate or tax affecting its final price will be settled additionally at the hotel establishment. The receipt is valid solely for the dates, persons and amounts specified. (It is important that all minors, even those who are free of charge, appear on the booking confirmation).

6. Balearic Tourist Tax (Law 2/2016)

We inform you that the Balearic Parliament has established a new tax levied on stays in any tourist establishment in the Balearics since 1 July 2016 (Law 2/2016, on the Tax on Tourist Stays in the Balearic Islands).

The tax amounts to between €4 and €1 for each day of stay or fraction thereof, plus 10% VAT. The applicable rate depends on the type of tourist establishment, as well as its category.

A 75% discount applies for stays in low season (from 1 November to 30 April of the following year), as well as another 50% discount for the 9th and subsequent days of the same stay. Likewise, guests under 16 years of age are exempt from paying the tax.

Therefore, any natural person (aged at least 16) staying in a tourist establishment in the Balearics is obliged to pay said tax by paying it to the owner of the tourist establishment where they are staying.

Consequently, and in our capacity as those obliged to settle said tax before the Balearic Tax Authorities, we inform you that, in compliance with current regulations, before the end of your stay at our establishment, we will proceed to request payment of said tax.

The collection of the tax will feed a Fund for the promotion of sustainable tourism whose purpose will be the financing of projects that contribute to the promotion of sustainable, responsible, and quality tourism, specifically, for the protection of the natural, rural, agrarian, and marine environment, the promotion of seasonality adjustment, historical and cultural heritage, R&D&I, training, and employment. Said projects will be selected by a Commission for the Promotion of Sustainable Tourism.

For any doubt or clarification you may need in relation to the Tax on Tourist Stays in the Balearic Islands, we place at your disposal the information telephone of the Tax Agency of the Balearic Islands: 901 201 530.

8. Client Rights and Duties

Client rights:

• All information provided to the client shall be binding for the offeror in the terms established by consumer protection legislation. 
• Every user of tourist services has the right to ensure that the goods and services acquired are of the contracted category and legal requirements or of that quality which bears direct proportion to the category of the tourist establishment. 
• All establishments are obliged to have a complaint book available to the client where they can record their complaints. To formulate a complaint, request these sheets, fill in with your personal data and clearly indicate the reason for the complaint. 
• The user has the right to use the withdrawal form, according to the conditions of Royal Decree 1/2007 of the Consolidated Text of the General Law for the Defence of Consumers and Users and other complementary laws.

Client duties:

In the enjoyment of the contracted tourist services, every user has the following obligations:

• Pay the price of the contracted services, without the presentation of a complaint or claim exempting them from this obligation. 
• Comply with the particular rules of the hotel establishment whose services they enjoy.
• Observe the rules of hygiene, education, and good customs towards the rest of the users and the staff of the hotel establishment providing their service.
•  Respect the environment.

9. Data Protection and Jurisdiction

Data Protection (GDPR)

In accordance with current regulations on Personal Data Protection, we inform you that your data will be incorporated into the processing system owned by Subibor, S.L, with CIF B79214995, located at AVENIDA BELLA VISTA 2 07560, CALA MILLOR (BALEARIC ISLANDS), for the purpose of attending to your enquiries, sending you related information that may be of interest to you and attending to your bookings and services contracted through our Webs. 

In compliance with current regulations, PROTUR HOTELS informs that data will be kept for the strictly necessary period to comply with the previously mentioned precepts. Unless you communicate otherwise, we will understand that your data have not been modified, that you undertake to notify us of any variation and that we have your consent to use them for the mentioned purposes.

PROTUR HOTELS informs that it will proceed to treat the data in a lawful, fair, transparent, adequate, relevant, limited, accurate and updated manner. That is why Subibor undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate. In accordance with the rights conferred by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, directing your request to the postal address indicated above or to the email address dpo@grupbauza.com 

In turn, we inform you that you can contact the Data Protection Officer of PROTUR HOTELS, by writing to the email address dpo@grupbauza.com  

Purpose of processing: economic and accounting management, tax management, administrative management, billing management, client and supplier management, collections, payments and related services management, commercial relationship history, video surveillance of facilities, maintenance of commercial relationships, management of traveller check-in registration in accordance with Organic Law 4/2015, of 30 March. Express information is given regarding the use of passport scanning for payment control and guest activities, for the purpose of avoiding misuse of charges to the guest's name or room. Express information is given regarding the purpose of using Wifi systems, which allow the collection, use and processing of your personal information, to manage your purchases, requests, improve the guest experience, create personalised offers and meet legal connection monitoring requirements. Managing registration for complementary offers developed by Grup Bauzá, such as contests, raffles, promotional activities and others that may be organised. 

 For compliance with legal obligations, including providing traveller information to competent authorities, in affected bookings, in compliance with Royal Decree 933/2021 on traveller registration, with legitimation in art. 6.1 c) of GDPR 2016/679, detailing operations regarding complete data of clients and guests, complete transaction data as well as those expressly detailed in the Law is necessary. 

You may address the competent Control Authority to present the claim you deem appropriate.  

By sending the data collection form you accept the privacy policy of PROTUR HOTELS.”

Jurisdiction

Protur Hotels also reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Protur Hotels has its domicile in BALEARIC ISLANDS, Spain. Should any controversy arise, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction.