So pleased to see you again!
We’re busy getting absolutely everything ready, both staff & facilities, so that on arrival you’ll discover a first class level of cleanliness, hygiene & disinfection thus guaranteeing you a safe & carefree holiday, which is our prime concern.
The system we have put in place is based on the recommendations of the World Health Organisation, the Health Ministry, and with the collaboration of Dr. Crespí of Biolinea, a leading company in Spain in terms of Food Safety and Risk Prevention management.
1. PROTOCOL FOR CLEANING & DISINFECTING
COMFORTABLE & SAFE ACCES
• Capacity control & social distancing
• Protective screens & individual protective equipment for employees
• Hand sanitation: Sanitising gel dispensers located in the different areas of reception
• Disinfection of customers items for personal use
TREATMENT OF PUBLIC AREAS
• Increased cleaning & disinfecting: hallways, bathrooms, stairs, etc
• Hand sanitising: Location of sanitising gel dispensers in the different areas of the building
• Capacity control
• LIFTS:
Thorough cleaning & disinfecting
Detailed information on the norms of use and occupancy
• OUTDOOR SPACES & TERRACES:
A correct safe distance is guaranteed
• SWIMMING POOLS:
Thorough disinfecting of the pool area
ROOMS
• Cleaning & disinfecting of areas & surfaces of frequent contact: door knobs, handles, telephones, etc
• Bathroom cleaning: thorough disinfecting of walls & surfaces
• Bed linen & towels: wash in accordance with health authority recommendations
2. FOOD & BEVERAGE
• Capacity control & social distancing
• Hand sanitising: sanitising gel dispensers located for use when entering & leaving bars & restaurants
• Avoid handling food whenever possible
• Show-cooking: promote the use of show cooking
• Prioritise the use of local products
• Frequent cleaning of surface areas
3. STAFF TRAINING & AWARENESS
• Training for employees on the new security protocols imparted by the in- house prevention service
• An ongoing programme to enhance awareness for self-protection of both employees & customers
• Training on the correct use and maintenance of individual protection equipment
4. CONTROL OF COMPLIANCE WITH NEW MEASURES
• Ongoing audits & supervision by the in-house prevention service to guarantee compliance with the new protocols
5. DIGITIZATION AND KEEPING OUR CUSTOMERS UP TO DATE
• We’re strengthening & promoting digitalization
• Giving detailed and up to date information via our APP
6. LEISURE ACTIVITIES & ENTERTAINMENT
• The entertainment company we use is certified as a company that has been adapted to and trained in COVID-19 protocols
• Streamed entertainment will be created, with activities that can be followed from personal devices
• PROTUR maintains its offer of sports and fitness activities, giving preference to those that take place outside and that don’t involve physical contact
• We’ll boost our offer of outdoor activities for children & families, all in accordance with current government guidelines